ph9872 respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and our obligations under PAGCOR's operating guidelines. Please read this document carefully.
A plain-language summary of our core data privacy commitments. The full legal text follows and prevails in all cases.
ph9872 collects only the personal data that is necessary for account management, identity verification, payment processing, and regulatory compliance. We do not collect data for its own sake, and we do not sell your personal information to third-party marketers.
Your personal data is never sold, rented, or traded to any external party for commercial purposes. Data is shared only where required by law, necessary to process your payments, or required by PAGCOR under our operating licence. We specify every sharing scenario in this policy.
All data transmitted between your device and ph9872.app is protected by TLS 1.3 encryption. Sensitive data at rest — including identity documents and financial records — is encrypted using AES-256. We conduct regular security assessments to identify and remediate vulnerabilities.
As a data subject under the Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data, subject to legal retention obligations. ph9872 provides a straightforward process for exercising all statutory data rights.
This Privacy Policy is governed by Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, overseen by the National Privacy Commission of the Philippines. ph9872 is registered as a personal information controller under applicable NPC requirements.
In the unlikely event of a personal data breach that is likely to harm your rights and freedoms, ph9872 will notify the National Privacy Commission within 72 hours of discovery and will notify affected data subjects without undue delay, in accordance with NPC Circular 16-03.
The Data Privacy Act of 2012 grants Filipino data subjects a comprehensive set of rights over their personal information. Here is how each right applies at ph9872.
You have the right to know what personal data ph9872 collects about you, for what purpose, and with whom it may be shared. This Privacy Policy fulfils that obligation.
You may request a copy of the personal data ph9872 holds about you at any time. Access requests are fulfilled within 15 business days. Contact support via live chat to submit a request.
If any personal data ph9872 holds about you is inaccurate, incomplete, or outdated, you have the right to have it corrected. Corrections to account details can be made via the account settings or support.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to ph9872's legal retention obligations under PAGCOR and AMLA requirements.
You may object to the processing of your personal data for direct marketing purposes at any time. Opt-out requests for promotional communications are actioned within 48 hours.
Where technically feasible, you may request that ph9872 provide your personal data in a structured, commonly used, machine-readable format for transfer to another data controller.
ph9872 ("we," "us," "our," or "the Company") is the operator of the online gaming platform accessible at ph9872.app. For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, ph9872 acts as the Personal Information Controller (PIC) with respect to all personal data collected from users of the Platform.
ph9872 operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). As a condition of our operating licence, ph9872 is required to implement data protection measures and cooperate with Anti-Money Laundering Council (AMLC) reporting obligations as provided under Republic Act No. 9160, as amended (Anti-Money Laundering Act).
Data Protection Officer: ph9872 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection law. The DPO may be contacted at [email protected] with the subject line "Data Protection Officer – [Your Query]".
ph9872 collects the following categories of personal data, depending on your interaction with the Platform:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number (UMID, PhilSys, passport, driver's license), photograph from ID document |
| Contact Data | Philippine mobile number (+63 format), email address, residential address |
| Financial Data | GCash registered number, Maya account, bank account name and number (BPI, BDO, Metrobank), deposit and withdrawal transaction records, wallet balances |
| Gaming Data | Game history, bet amounts, win/loss records, session durations, responsible gaming settings, bonus redemption history |
| Technical Data | IP address, device type and model, operating system, browser type and version, cookies and session tokens, geolocation (where permitted) |
| Communications Data | Records of live chat conversations, email correspondence, support ticket history, and player feedback |
| Verification Data | KYC document images, selfie photographs submitted for identity verification, source of funds declarations (where required) |
ph9872 does not collect sensitive personal information as defined under Section 3(l) of the Data Privacy Act (e.g., health data, religious beliefs, political opinions) unless you voluntarily provide such information in the context of a responsible gaming or self-exclusion request.
ph9872 collects personal data through the following channels:
ph9872 processes your personal data for the following purposes:
ph9872 processes your personal data on the following legal bases as provided under the Data Privacy Act of 2012:
ph9872 does not sell, rent, or trade your personal data. We share your data only in the following circumstances:
All third-party service providers that process personal data on ph9872's behalf are bound by data processing agreements that require them to process data only in accordance with ph9872's instructions and in compliance with applicable data protection law.
Certain third-party game providers and technology partners engaged by ph9872 may process data on servers located outside the Philippines. Where personal data is transferred outside the Philippines, ph9872 ensures that:
Your data, wherever processed, remains protected by the same standards: ph9872 contractually requires all international data processors to comply with data protection standards consistent with the Data Privacy Act of 2012 and this Privacy Policy.
ph9872 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to applicable legal retention obligations:
| Data Category | Retention Period |
|---|---|
| Account and identity data (active accounts) | Duration of account plus 5 years after closure |
| KYC and verification documents | 5 years after account closure, as required by AMLA |
| Transaction and financial records | 5 years from the date of transaction, per AMLA requirements |
| Gaming and betting history | 3 years after account closure |
| Support and communication records | 2 years from the date of the communication |
| Marketing preferences and opt-out records | Duration of account plus 2 years after closure |
| Technical and log data | 90 days from collection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with ph9872's data disposal procedures. Where anonymisation is applied, the resulting data is no longer personal data and may be retained for statistical and analytical purposes.
Cookies are small text files placed on your device when you visit ph9872.app. ph9872 uses cookies and similar tracking technologies (web beacons, session tokens, local storage) to operate the Platform, maintain your login session, detect fraud, and analyse usage.
You can control cookie settings through your browser preferences. Most browsers allow you to refuse or delete cookies. Note that disabling strictly necessary cookies may impair the functionality of ph9872.app, including the ability to log in and place bets.
ph9872 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure:
✅ Your Role in Security: ph9872's security measures are most effective when combined with good account hygiene on your part. Use a unique, strong password for your ph9872 account, enable 2FA, and never share your login credentials with anyone — including persons claiming to be ph9872 staff. ph9872 will never ask for your password via chat, SMS, or email.
ph9872 is strictly intended for players who are 21 years of age or older, as required by PAGCOR regulations applicable to online casino operations in the Philippines. ph9872 does not knowingly collect personal data from individuals under the age of 21.
If ph9872 discovers or is notified that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all associated personal data will be securely deleted (subject to any legal retention obligations arising from the detection of the underage access), and the incident will be reported to PAGCOR as required under our licence conditions.
If you believe a person under 21 years of age has created or is accessing a ph9872 account, please contact ph9872 support immediately via live chat or at [email protected].
To exercise any of your rights as a data subject under the Data Privacy Act of 2012 — including your rights to access, correction, erasure, data portability, or objection — please contact ph9872 using any of the following channels:
ph9872 will acknowledge all data rights requests within 5 business days and will provide a substantive response within 15 business days of receiving all necessary information to process the request. Where ph9872 cannot fulfil a request — for example, because retention is required by AMLA — ph9872 will explain the grounds for refusal.
If you are not satisfied with ph9872's response to a data privacy request or complaint, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.
ph9872 may send you promotional communications — including bonus offers, new game announcements, and platform updates — via SMS to your registered Philippine mobile number or push notifications within the Platform. By creating a ph9872 account, you consent to receiving these communications unless and until you opt out.
You may opt out of marketing communications at any time by:
Opt-out requests are processed within 48 hours. Opting out of marketing communications does not affect transactional communications — you will continue to receive account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
ph9872.app may contain references to or integrations with third-party services, including game providers, payment processors, and authentication services (such as GCash quick login). These third parties operate under their own privacy policies and data processing practices, which are independent of this Privacy Policy.
ph9872 is not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policies of any third-party service with which you interact. Payment providers such as GCash (G-Xchange Inc.) and Maya (PayMaya Philippines Inc.) are independently regulated by the Bangko Sentral ng Pilipinas and have their own data protection obligations.
ph9872 reviews this Privacy Policy regularly and may update it to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. The "Last Updated" date at the top of this document indicates when the most recent revision was made.
Where material changes are made to this Privacy Policy, ph9872 will notify registered players via SMS to the registered Philippine mobile number or via a prominent notice on ph9872.app at least seven (7) days before the changes take effect. Continued use of the Platform after the effective date of revised Terms constitutes acceptance of the updated Privacy Policy.
For all privacy-related queries, data rights requests, or complaints relating to ph9872's processing of your personal data, please contact us through the following channels:
If you are not satisfied with our response, or if you believe that ph9872 has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission of the Philippines, which may be contacted through its official channels at privacy.gov.ph.
Filipino Player Support: ph9872's support team is based in the Philippines and is available to assist players in English and Filipino. Whether you're in Manila, Cebu, Davao, Quezon City, or anywhere across the archipelago — your privacy concerns are handled by a team that understands the local context and speaks your language.
Our Data Protection Officer and 24/7 support team are ready to help with any privacy query — from data access requests to opting out of marketing.
21+ only · PAGCOR-regulated · Compliant with RA 10173